CX Day, or Client Experience Day, is a global celebration of companies and professionals creating great experiences for their clients. It’s an opportunity for businesses to highlight the importance of client experience and to recognise the efforts of those who work tirelessly to enhance interactions and optimise touchpoints every day.

It underscores the importance of placing the client at the centre of business operations and highlights the value of understanding, meeting, and exceeding client needs, desires, and expectations, where CX incorporates Client, Learner as well as Employee Experience.

This year’s theme is

“Good CX delivers better outcomes for clients, employees and organisations.”

Good CX doesn’t just happen. It requires consistent leadership support for intentional work led by dedicated, skilled CX professionals. This year’s celebration focuses on the imperative for CX to contribute to a better world by making a positive, sustainable difference not only for an organisation’s bottom line, but also for the client, employees, and organisations.

Skills College would like to thank our clients, partners, learners, and employees for the opportunity to collaborate on the journey towards a mutually fulfilling relationship!